Bookings Policy

1. BOOKINGS

• All bookings made through Eezy Stays are subject to availability and confirmation. By completing a reservation, you agree to the terms outlined in this Booking Policy.

• A valid payment method is required to secure all bookings.

2. PAYMENT TERMS

• Full payment or a deposit may be required at the time of booking, depending on the rate selected.

• All payments are securely processed via Stripe.

• Where a deposit is taken, the remaining balance must be paid prior to check-in. Failure to complete payment may result in cancellation of the booking.

3. CHECK-IN & CHECK-OUT

• Standard check-in time: 16:00
  Standard check-out time: 11:00

• Early check-in or late check-out may be available upon request and subject to availability. Additional charges may apply.

4. IDENTIFICATION & GUEST VERIFICATION

• Guests may be required to provide valid government-issued identification prior to check-in.

• Eezy Stays reserves the right to refuse entry if identification is not provided or if booking details cannot be verified.

5. HOUSE RULES

• Guests agree to:

  • Respect the property and neighbours

  • Not exceed the number of guests stated in the booking

  • Not host parties or events

  • Comply with all local regulations

• Any breach of house rules may result in immediate termination of the stay without refund.

6. SECURITY DEPOSIT

• A refundable security deposit may be required prior to check-in.

• This deposit covers potential damages, excessive cleaning, or breaches of house rules.

• Any deductions will be communicated with supporting evidence.

7. CANCELLATION POLICY

• Cancellation terms vary depending on the rate selected at booking.

• Typical policy:

  • Free cancellation up to 48 hours before check-in

  • Cancellations within 48 hours are non-refundable

• Non-refundable rates may be offered at a discounted price.

8. MODIFICATIONS

• Changes to bookings are subject to availability and may incur additional charges.

• Eezy Stays cannot guarantee availability for date changes once a booking is confirmed.

9. NO-SHOWS

• Failure to check in on the scheduled date without prior notice will be treated as a no-show.

• No-shows are non-refundable.

10. LIABILITY

• Eezy Stays is not responsible for:

  • Loss or damage to personal belongings

  • Injuries sustained during the stay unless caused by proven negligence

• Guests are responsible for ensuring the property is used safely and appropriately.

11. RIGHT TO REFUSE OR TERMINATE

• Eezy Stays reserves the right to refuse or terminate a booking where:

  • False information has been provided

  • House rules are breached

  • Behaviour is deemed unsafe, illegal, or disruptive

• No refunds will be issued in such cases.

12. FORCE MAJEURE

• Eezy Stays shall not be held liable for cancellations or disruptions caused by events beyond reasonable control, including but not limited to natural disasters, government restrictions, or emergencies.

13. CONTACT

• For all booking enquiries or support, please contact:

• Email: info@eezystays.co.uk
  Phone: 020 7624 8214

• By completing a booking, you confirm that you have read, understood, and agreed to this Booking Policy.